Abstract: This white paper describes several manual processing challenges that are common for mortgage application and insurance claims processing as they pertain to litigation risk, slow response times, data inaccessibility, and operational bottlenecks. A business case is made for the necessity of an imaging and business process management automation system with centralized storage. Finally, the integration of EMC Documentum and EMC Centera™ is examined as a solution capable of meeting corporate governance and compliance needs regardless of geopolitical boundaries.